Do you offer trade discounts?

Yes! Designers and members of the trade are a very important to us. We strongly believe in developing a long lasting partnership with our trade members and do what we can to support them in their projects. To become a member of our trade program, complete the form on our trade inquiry page and we will get you set up!

Can you place a hold on this product for me?

Given the nature of our handmade and one-of-a-kind vintage products, we can only hold a product for 24 hours. If we do not hear from you within 24 hours we will release the product back to the public. For product hold inquiries, please email our team at hello@thevintagerugshop.com

How long will it take to receive my order?

Unless otherwise noted, all orders are packaged and shipped within 48 hours of your order placement. All in-stock, non-furniture and art orders are shipped via UPS. The pricing for your shipment is quoted at checkout.

Can I track my order?

Yes, once your order has shipped, we will share the UPS tracking number with you, located in your order profile.

How do I care for my item?

Each product has specific care instructions. Please refer to the product page for specific instructions for cleaning & storage.

I inherited vintage rugs from my relatives that are worth a lot of $, can I sell them to you?

Unfortunately we do not purchase rugs from the public.

US SHIPPING POLICY

UPS Ground is our shipping standard for the majority of items as it is most cost-effective for our customers. You also have the option to expedite shipping by upgrading to UPS 3-day. Both shipping methods are quoted at checkout. Non-vintage furniture and art is typically handled by a third party delivery service provider. They will make contact directly to schedule home delivery for your items. Lead time for furniture pieces will vary depending on availability. You can find specific shipping estimates on each individual product page. Backorder dates are subject to change. As our artwork is custom, please expect 4-6 weeks from the date of your order. During seasons of high volume, this time frame may increase.  To ensure safe arrival of our larger art pieces, these items will be shipped on a crate and delivered to your front door. The shipping cost does not include inside delivery or debris removal. Please note for select furniture items delivered to remote or obscure locations, additional shipping fees may be invoiced in order for the item to be shipped & delivered. These fees will be determined at the time of fulfillment. If you have any questions regarding whether your location falls into this category, please contact us at hello@thevintagerugshop.com prior to placing your order. In-stock items are shipped within 1-2 days of order placement. During holidays and major sales, please allow an additional 2-3 business days. If you have any special shipping needs please email us at hello@thevintagerugshop.com 

INTERNATIONAL SHIPPING

International shipping is available for the majority of products and will be quoted at checkout. At this time, we are not able to provide international shipping for artwork or furniture. 

GENERAL RETURNS POLICY

Due to the vintage, one-of-a-kind nature of our core products, all custom orders, all furniture, vintage textiles, linens, home decor, artwork, books, lighting, and apothecary items are final sale. All rug returns will incur a 15% restocking fee, with balance as store credit. Any advertised promotions or discounts are only valid in the timeline in which they are held and cannot be applied to past or future orders. Please also note that sale items are not eligible for return.  Each item at The Vintage Rug Shop is lovingly selected by hand. Our vintage products may contain blemishes, wear, or imperfections, which gives each piece its one-of-a-kind appeal. Our prices are a reflection of the condition of each item, so please consider this when making your purchase. 

DAMAGED GOODS

We take every precaution to ensure that your order arrives safely. Although it’s rare, damages can still occur. Please notify us within 48 hours of any damage or defect so our team can provide effective and prompt solutions. For large furniture deliveries handled by a third-party carrier, we ask that you fully inspect the packaging and note any signs of wear and tear before signing the BOL. Please do not accept the item if there are obvious signs of damage and contact us immediately. Furniture that is refused at delivery for reasons beyond transit damages or factory defects will be issued a store credit for the item only. The customer will incur a 15% restocking fee and will be responsible for any additional shipping costs related to returning the product. Shipping and handling charges will only be returned to the customer if we are unable to provide repair or replacement to items damaged in transit or by factory defect.

COLOR VARIANCE

Our team works diligently to provide images and descriptors that are a true representation of our merchandise; however, the color balance on computer screens and other outside factors can play a role in how the hues come across. Please reach out to us before purchasing if you have additional questions about the color.

BACKORDERS

Our team works hard to maintain & display accurate lead times for all of our products, however backorder dates and lead time estimates are subject to change. High demand, production delays, and port congestion are the most common reasons for changes in backorder dates and lead times. Once we receive your order, our team will contact you with the most accurate time estimates for fulfillment. In the event the backorder date listed at the time of purchase is significantly different (12 weeks or more) than the manufacturer’s current ETA, we will notify you of the discrepancy and offer 24 hours to cancel the order. However, once your order is placed with the manufacturer, the order will be non-refundable, regardless of any further delays.  

COVID-19 SHIPPING DELAYS

Due to the ongoing global pandemic, production and transit times are severely impacted. Please expect longer delays than usual. We will do our best to provide updated timelines as noted by our vendors. Thank you for the continued patience and support!   

This Privacy Policy governs the manner in which The Vintage Rug Shop collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.thevintagerugshop.com website (“Site”). This privacy policy applies to the Site and all products and services offered by The Vintage Rug Shop. Personal identification information We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order/fill out a form/subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. Web browser cookies Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. How we use collected information The Vintage Rug Shop collects and uses Users personal information for the following purposes:

• To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs.
• To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To process transactions We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To send periodic emails The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Third party websites Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\’s own terms and policies. Changes to this privacy policy The Vintage Rug Shop has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms By using this Site, you signify your acceptance of this policy and terms of service.  If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Contacting us If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us via email at hello@thevintagerugshop.com

Terms and Conditions Last Updated: 05/24/2018 This website and any mobile application (collectively, this "Site") is owned by The Vintage Rug Shop & Design Studio ("We", "Us" or "The Vintage Rug Shop"). We are providing you with access to this Site and our online store (together, our "Services") subject to the following terms and conditions. By browsing, accessing, using, registering for or purchasing merchandise on this Site or otherwise using our Services, you are agreeing to all of the following terms and conditions, including any policies referred to herein (collectively, these "Terms"). So, please read these Terms carefully. We reserve the right to change this Site and these Terms at any time. If you are unwilling to be bound by these Terms, you should not browse, access, use, register for or purchase merchandise from the Site. You represent and warrant that you are at least 18 years old or visiting this Site under the supervision of a parent or guardian. Privacy Policy Our Privacy Policy, which also governs your visit to Our Site, can be found at https://thevintagerugshop.com/privacy-policy/. Please review our Privacy Policy for information on how We collect, use and share information about our users. Use of This Site Subject to your compliance with these Terms, We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal, non-commercial use of this Site. This license grant does not include: (a) any resale or commercial use of this Site or content therein; (b) the collection and use of any product listings or descriptions; (c) making derivative uses of this Site and its contents; or (d) use of any data mining, robots, or similar data gathering and extraction methods on this Site. You may not use, frame or utilize framing techniques to enclose any of Our trademark, logo, content or other proprietary information (including the images found at this Site, the content of any text or the layout/design of any page or form contained on a page) without Our express written consent. Further, you may not use any meta tags or any other "hidden text" utilizing Our name, trademark, or product name without Our express written consent. Any breach of these Terms shall result in the immediate revocation of the license granted in this paragraph without notice to you. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the homepage of this Site so long as the link does not portray Us or Our products or services in a false, misleading, derogatory, or otherwise offensive matter. This limited right may be revoked at any time. You may not use any of Our logos or other proprietary graphics or trademarks as part of the link without express written permission. Account In order to access some features of this Site, you may be required to register and We may assign to you, or you may be required to select, a password and user name or account identification. If you register, you agree to provide Us with accurate and complete registration information, and to inform us immediately of any updates or other changes to such information. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms, and We have no obligation to investigate the authorization or source of any such access or use of this Site. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY SELECTED BY, OR ASSIGNED TO, YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE. Electronic Communication When you use this Site, or send emails to Us, you are communicating with Us electronically. You consent to receive communications from Us electronically. We will communicate with you by e-mail or by posting notices on this Site or through our other services. You agree that all agreements, notices, disclosures and other communication that We provide to you electronically satisfy any legal requirements that such communications be in writing. User Content This Site may include features and functionality ("Interactive Features") that allows users to create, post, transmit or store any content, such as text, music, sound, photos, video, graphics or code on the Sites ("User Content"). User Content is publicly-viewable and may include your profile information and any content you post pursuant to your profile, but it does not include your account information or information you submit in order to make a purchase. You agree that you are solely responsible for your User Content and for your use of Interactive Features, and that your use any Interactive Features at your own risk. By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish or send through the Sites any of the following:

• User Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, abusive, inflammatory, fraudulent or otherwise objectionable;
• User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or that would otherwise create liability or violate any local, state, national or international law;
• User Content that displays, describes or encourages usage of any product We sell in a manner that could be offensive, inappropriate or harmful to Us or any user or consumer;
• User Content that may impinge upon or violate the publicity, privacy or data protection rights of others, including pictures, videos, images or information about another individual where you have not obtained such individual's consent;
• User Content that makes false or misleading statements, claims or depictions about a person, company, product or service;
• User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
• User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity; and
• Viruses, malware of any kind, corrupted data or other harmful, disruptive or destructive files or code.

Rights in User Content Except as otherwise provided in these Terms, on this Site or in a separate agreement with Us, We claim no ownership or control over any User Content. However, by submitting or posting User Content on this Site, you grant to Us a nonexclusive, royalty-free, worldwide, perpetual, irrevocable, transferable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content on this Site and on third-party sites and mobile applications and in all other media or formats, whether currently known or hereafter developed, for any purpose and without any compensation to you. You also grant users of this Site the right to access your User Content in connection with their use of this Site. By posting User Content to this Site, you represent and warrant that (a) such User Content is non-confidential; (b) you own and control all of the rights, title and interest in and to the User Content or you otherwise have all necessary rights to post and use such User Content to this Site and to grant to Us the rights that you grant in these Terms; (c) the User Content is accurate and not misleading or harmful in any manner; and (d) the User Content, and your use and posting thereof in connection with this Site, do not and will not violate these Terms or any other of Our applicable terms, guidelines or policies or any applicable law, rule or regulation. Feedback Separate and apart from User Content, you may have the ability to submit questions, comments suggestions, reviews, ideas, plans, designs, notes, proposals, drawings, original or creative materials and other information regarding this Site, Us and our products or services (collectively "Feedback"). You agree that Feedback is non-confidential and shall become Our sole property. We shall own exclusive rights, including all intellectual property rights, in and to such Feedback and shall be entitled to the unrestricted use and dissemination of the Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you. Restrictions on Rights to Use You agree you shall not (and you agree not to allow any other individual or entity using your password and identification to):

• download, modify, reproduce, adapt, translate, reverse engineer, create derivative works based upon, publicly display, sell, rent, license, or in any way commercially exploit any portion of this Site, except and to the extent expressly permitted under these Terms;
• remove any copyright, trademark or other proprietary rights notice contained in or on the Site;
• use any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of this Site;
• collect any information about other users (including usernames and/or email addresses) for any purpose other than to solicit and/or share reviews with other users;
• reformat or frame any portion of any Web pages that are part of this Site;
• create user accounts by automated means or under false or fraudulent pretenses;
• create or transmit to other users unsolicited electronic communications, such as "spam," or otherwise interfere with other users' enjoyment of the Site;
• submit to this Site any content that falsely states or implies that such content is sponsored or endorsed by us;
• transmit or upload to this Site any item containing or embodying any virus, worm, defect, malware, Trojan horse, software bomb or other feature designed to damage or degrade in any manner the performance of this Site, any other Web site, or any computer or other device or system, or the enjoyment of this Site by any user;
• use this Site to violate the security of or gain unauthorized access to any computer or computer network or other device or system (including unauthorized attempts to discover passwords or security encryption codes);
• submit to this Site any content that is unlawful or facilitates, constitutes, promotes or encourages illegal activity; or otherwise use the Site to transfer or store illegal material, including any material deemed threatening or obscene;
• copy or store any User Content offered on this Site other than for your personal, non-commercial use;
• take any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large data or traffic load on this Site or the IT infrastructure used to operate and make this Site available; or
• use this Site and/ or any User Content, intentionally or unintentionally, to violate any applicable local, state, federal or international law.

We have no obligation to monitor any user conduct on this Site, and We reserve the right and have absolute discretion to monitor any user conduct on this Site at any time and for any reason without notice. Ownership As between you and Us, this Site, including all photographs, images, text, graphics, icons, audio clips, software, source code and other aspects thereof (excluding User Content), all improvements or modifications thereof, all derivative works based thereon, and the collection, arrangement, and assembly of this Site (collectively, the "Site Content"), including all copyrights, trademarks, and other intellectual property or proprietary rights in the foregoing, are owned by Us or our licensors and protected by applicable copyright laws. The use of any of Our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent. Nothing in these Terms shall be deemed to grant to you or any other user any license or right in or to any of Our patents, copyrights, trademarks, trade secrets or other proprietary rights. Purchases on this Site You agree that all of your transactions with or through this Site may, at Our option, be conducted electronically from start to finish. If We decide to proceed non-electronically, those transactions will still be governed by the remainder of these Terms unless you enter into different terms provided by us. You are responsible to print or make an electronic a copy of these Terms and any other contract or disclosure that we are required to provide to you. The risk of loss and title for items purchased by you on this Site pass to you upon our delivery of the items to the carrier pursuant to a shipment contract. We charge sales tax for merchandise ordered on this Site based on the applicable state sales tax rate of the location to which the order is being shipped. When We ship to you or per your directions to another person, you agree to pay the shipping and any handling charges shown on this Site when your order is placed. We reserve the right to increase, decrease and add or eliminate charges from time to time and without prior notice, so you agree to check all charges before placing an order or signing up for a service. Any shipping or handling charges may or may not reflect actual costs. Only valid credit cards or other payment method acceptable to us may be used. By submitting your order, you represent and warrant that you are authorized to use the designated card or method and authorize us to charge your order (including taxes, shipping, handling and any other amounts described on the Sites) to that card or other method. If the card (or other method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically. All returns are governed by our Return Policy, which can be found at https://thevintagerugshop.com/shipping-information/. We attempt to be as accurate as possible and eliminate errors on this Site; however, We do not warrant that any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current or error-free. In the event of an error, whether on this Site, in an order confirmation, in processing an order, delivering a product or service or otherwise, We reserve the right to correct such error and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of such error is to cancel your order and obtain a refund. All items are subject to availability and We reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue products or services without notice, even if you have already placed your order. All prices are subject to change without notice. We reserve the right to refuse or cancel any orders placed for products and/or services which the sale or use of such product and/or service in your state or jurisdiction is restricted or prohibited. Links This Site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that We are not responsible for the operation of or content located on or through any such site. Termination You may terminate the Terms at any time by closing your account, discontinuing your use of this Site and providing Us with a notice of termination. We reserve the right, without notice and in our sole discretion, to terminate your right to use this Site, or any portion of this Site, and to block or prevent your future access to and use of this Site or any portion of this Site. Indemnification To the fullest extent permitted by applicable law, you agree to defend, indemnify and hold harmless Us and our subsidiaries and affiliates, and our respective officers, directors, agents, partners, members, employees, independent contractors, service providers and consultants ("Our Related Parties"), from and against any claims, damages, costs, liabilities and expenses (collectively, "Claims") arising out of or related to (a) your access to and use or misuse of this Site; (b) any User Content you post, upload, use, distribute, store or otherwise transmit on or through this Site; (c) any Feedback that you provide; (d) your violation of these Terms; and (e) your violation of any rights of another. You agree to promptly notify Us of any third party Claims, cooperate with Us in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including but not limited to attorneys' fees). You further agree that the We shall have the right to control of the defense or settlement of any third party Claims. Disclaimers Except as expressly provided, this Site, including all Site Content, and services provided on or in connection with this Site are provided on an "AS IS" and "WITH ALL FAULTS" basis without representations, warranties or conditions of any kind, either express or implied. WE DISCLAIM ALL OTHER REPRESENTATIONS, WARRANTIES, CONDITIONS AND DUTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES, DUTIES OR CONDITIONS: (A) OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, RESULTS, TITLE, AND NON-INFRINGEMENT; AND (B) CREATED BY TRADE USAGE, COURSE OF DEALING OR COURSE OF PERFORMANCE. We does not represent or warrant that this Site is accurate, complete, reliable, current or error-free. We do not represent or warrant that this Site or our servers are free of viruses or other harmful components. Exclusivity of Remedy; Limitation of Liability Your sole and exclusive remedy, and Our sole and exclusive liability, for any breach of warranty shall be your right to return the product, or receive a refund for the service under Our applicable returns and exchanges policies. IN NO EVENT SHALL THE WE OR OUR RELATED PARTIES, BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOSS OF BUSINESS, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR SHALL OUR AND OUR RELATED PARTIES' AGGREGATE LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), OR OTHER THEORY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE PURCHASE OR USE OF ANY PRODUCTS OR SERVICES PURCHASED THROUGH THIS SITE EXCEED THE PURCHASE PRICE OF THE PRODUCT OR SERVICE. THE LIMITATIONS SET FORTH IN THIS PARAGRAPH WILL NOT LIMIT OR EXCLUDE OUR OR OUR RELATED PARTIES' GROSS NEGLIGENCE, FRAUD, INTENTIONAL, WILLFUL, MALICIOUS OR RECKLESS MISCONDUCT. Remedies You agree that our remedy at law for any actual or threatened breach of these Terms would be inadequate and that we shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that we may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees. No right or remedy of ours shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys' fees and expenses. Modifications to Site We reserve the right to modify or discontinue, temporarily or permanently, this Site or any features or portions thereof without prior notice. Severability If any these provisions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed several and shall not affect the validity and enforceability of any remaining provision. No Third-Party Beneficiaries These Terms are for the benefit of, and will be enforceable by, the parties only. These Terms are not intended to confer any right or benefit on any third party or to create any obligations or liability of a party to any such third party. Miscellaneous No agency, partnership, joint venture, or employment relationship is created as a result of these Terms, and you do not have any authority of any kind to bind Us in any respect whatsoever. We may provide you with notices, including those regarding changes to these Terms, by email, regular mail, or postings on this Site. These Terms, which shall be deemed accepted by you upon your use of the Site, constitute the entire agreement among you and Us regarding use of this Site. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of the enforcement of such right or provision. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable. These Terms are not assignable, transferable or sublicensable by you, except with our prior written consent. These Terms include and incorporate by reference Our Privacy Policy, which can be found at https://thevintagerugshop.com/privacy-policy/, and any notices regarding the Site.

Our soft reopening

As The Vintage Rug Shop storefront reopens, our top priority is to create a safe in-person shopping experience for everyone. For now, we are only offering curbside pickup for online orders and private appointments for in-store shopping. 

Curbside Pickup

We offer free curbside pickup for our local customers. If you would like to use this service, please call us at 510.710.1726 to place the order with our team. Curbside pickup orders will be available same day unless otherwise specified. 

Private shopping appointments

We’re excited to welcome you back into our store! You can now book a private shopping appointment during store hours. Enjoy a peaceful, personalized shopping experience with one of our retail team members. Private appointments are available 10am to 5pm, Tuesday through Saturday. 

[Book an appointment here]

Health & Safety Measures

We are committed to following Alameda County’s reopening guidelines to ensure the health of our employees and customers. Here is what you can expect: 

• All visitors are required to wear a face covering during curbside pickup or before entering the store. 
• We are adhering to social distancing mandates with all in-store visitors and limiting the number of people allowed in the store at a time. 
• Our team is disinfecting all high-touch surfaces throughout the day and following a stringent hand washing policy based on CDC guidelines. As an additional precaution, we are also conducting regular employee screenings. 
• We will continue to accept only contactless forms of payment, including credit, debit, and tap payment methods. 
• We respectfully ask that all guests use the no-touch hand sanitizer station or wear gloves before touching the merchandise. We are more than happy to provide a disposable mask and gloves to our customers. 
• If you are experiencing flu-like symptoms or have been potentially exposed to someone who has tested positive for COVID-19, we ask that you postpone your visit with us. 

We know this is a weird time, and we’re doing everything in our power to keep you healthy and safe as we all find our new normal. We will continue to reassess these policies as new information and health guidelines become available.  If you have any questions or concerns about our COVID-19 store protocols, please email us at (hello{at}thevintagerugshop{dot}com)  Thank you for your continued support -- we wouldn’t be here without you!